Shipping is FREE for all online orders over $75.
Free postage does not apply to phone orders.
In response to the COVID-19 pandemic we are temporarily offering a 'Click and Collect' option for local Pickup at our Victoria Market Stall* and Brunswick West store McIvers North.*Standard retail sizes only, no bulk Tea. All orders that are unable to be filled will be refunded immediately. For more info visit, qvm.com.au/pickup/
We do not ship outside Australia.
We now accept direct deposit, credit card payment or Paypal. For credit card payments our gateway is Shopify. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Paypal is one of the most widely used and trusted secure service providers in the world, catering for everything from small business to Ebay. We would prefer you to use Shopify not paypal - it costs us significantly less in fees, but you should use whichever method is comfortable for you.
All orders are shipped via Australia Post eParcel or using Flat rate Satchels.
Please allow 3-5 days for delivery and possibly more in remote areas.
We take all care but accept no responsibility for damage during transit.
Our shop is open Monday to Friday 8-4pm and Saturday 9-3pm. The phone number is 03 9078 8592.
How long does it take for my order to be processed and delivered?
Phone orders will usually go out the same day. Internet orders received before noon will usually be processed the same day. However we are human. Sometimes we may need to wait a day or two for tea to be packed or blended. If this is the case we will email you with an update.
Once an order has left our premises we cannot accept a cancellation. If you wish to cancel an order please contact us immediately and if possible we will arrange it.
Tea & Coffee Returns:
We really try to keep our customers happy. If you are dissatisfied please contact us as soon as you receive the product. It will need to be returned in the original packing for evaluation.
We don’t share your information.
All stock is subject to availability.
Prices are correct at time of purchase but are subject to change without notice.
We aim to provide accurate, up-to-date information, however it is not possible to ensure that every website is completely free of human or technological errors. We reserve the right to correct any errors or oversights after an order has been submitted and to change or update information including availability and price.